Service request


If you should experience an emergency, please contact the trade partner directly. You can find this contact information on the electric panel or water heater in your garage. After contacting the trade partner, or if you are unable to contact the trade partner, submit a service request with “EMERGENCY REQUEST” at the beginning of the description.

Our goal is to provide you with an exceptional customer service experience. Please allow up to 2 business days for us to contact you for non-emergency requests. When making a service request, please do so only if you will be available during business hours in the days immediately following the request.

The typical response time for non-emergency requests is seven business days. Southern Homes and our contractors are diligently working to respond to each request as soon as possible.

Thank you ahead of time for your understanding.

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What is an Emergency?

  • 1. Any situation that threatens the safety of a homeowner.
  • 2. A plumbing leak that requires total shut-off of all water.
  • 3. A total loss of heat when the outside temperature is below 45 degrees.
  • 4. A total loss of air conditioning when outside temperature is over 90 degrees.
  • 5. A sewer back-up into the home.

In the case of a complete loss of service (gas, electricity, water), please check with your local utility provider prior to contacting the Trade Partner.

If you suspect a gas leak, leave the home immediately and call the gas company for emergency service.

Hours: M-F, 7:30-4:30

If you should experience an emergency during or after business hours, please contact the Trade Partner at the number below. If you are unable to reach the trade partner, please contact your Personal Builder. After making contact with the Trade Partner or Personal Builder, please submit a Service Request.

Trade Partners List
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