Non-Emergency Warranty Requests
The typical response time for non-emergency requests is seven business days. Southern Homes and our contractors are diligently working to respond to each request as soon as possible.
Thank you ahead of time for your understanding.
Emergency Warranty Requests
- What is an Emergency?
- 1. Any situation that threatens the safety of a homeowner.
- 2. A plumbing leak that requires total shut-off of all water.
- 3. A total loss of heat when the outside temperature is below 45 degrees.
- 4. A total loss of air conditioning when outside temperature is over 90 degrees.
- 5. A sewer back-up into the home.
In the case of a complete loss of service (gas, electricity, water), please check with your local utility provider prior to contacting the Trade Partner.
If you suspect a gas leak, leave the home immediately and call the gas company for emergency service.
During Business Hours (M-F, 7:30-4:30)
If you should experience a situation that meets the criteria of being considered an emergency, as stated above, during normal business hours, please contact the Trade Partner at the number below. Once you have contacted the appropriate Trade Partner, please submit a Service Request at https://www.mysouthernhome.com/our-homeowners/service-request.
After Business Hours
If you should experience an emergency after business hours, please contact the Trade Partner at the number below. If you are unable to reach the trade partner, please contact your Personal Builder. After making contact with the Trade Partner or Personal Builder, please submit a Service Request at https://www.mysouthernhome.com/our-homeowners/service-request.